Facebook Copyright Fail
How Facebook cannot be trusted with copywritten content and allows others to break copyright restrictions
“Anything worth doing is worth doing badly.” - G.K. Chesterton
While we were researching this story we found a story in the Huffingtom Post from six years ago...
Facebook Closes Pages Because Of False Copyright Infringement Claims
You'd think six years might have been long enough to fix something like this. After all Facebook has plenty of money and presumably has some skilled people working with them.
We noticed a few other more recent complaints about the same issue, reported elsewhere on the net.
Facebook Can Shut Down Your Page Under Fake Claims And There Is Nothing You Can Do About It
And it is still happening. In the last week, we have also had to deal with an idiot making fake claims of copyright against us...
On this occasion the idiot is most likely to be one of the trolls connected with well known women-hater and racist Jamie Card.
So what are they reporting that Facebook seems to be so anxious is breaching a third party copyright..?
The following messages were left by Facebook for us this afternoon when we tried to log in...
Our crime? Using our own logo.
So they deleted the logos from our page and post banned us for 3 days
The report was made by a profile using the name of one of the victims the bullies most like to target
We were not at all surprised to see that the 'help' centre offered no help at all. That's Facebook all over - big on the offer, but really very poor on delivery.
So one of the other admins re-posted the logos for us with a similar result - post banned for 3 days and the logos removed. You have to hand it to Facebook - when they screw up they are pretty consistent about it and continue to screw up for ages. In this case we are looking at six years of screw ups. I dread to think how many other Facebook users have had to deal with this particular example of corporate idiocy.
Over the next couple of days, we re-posted our logos, and the idiot troll reported them as copyright infringment again, and Facebook went about removing the images again. But then something changed...
Facebook invited us to make a counter claim on the 2nd of February, which we did by sending them the link to this website and this particular story page. We suggested that a website called cardfax.uk using the same logos as those being questioned and containing a story about the problem of trolls making false claims against websites (including our own) should indicate to anyone what it really going on here. We also pointed out the link between the website and the Facebook page, which suggests strongly that the two entities are the same.
In the meantime, we continued to repost the images, the troll continued to make fake claims about them, and Facebook behaved like the idiot corporation we know it is, by deleting them all over again with the result than more of our admins received post-bans, and the page ended up without a logo or cover on most days for most of a week.
It seemed that our counter-claim had sunk without trace, and the penalties from re-posting were increasing...
Finally, one of the Facebook moderation team replied to our counter-IP claim...
As a result, our post-bans were removed, and we were able to add the images to our page again
You'd think that would be the end of it wouldn't you?
Apparently not. Facebook has removed the images yet again.
The date mentioned here makes little sense. It talks about an image uploaded by us over a week ago - an image that had already been deleted back then. We suspect that this deletion is a late one made by a tardy Facebook employee who is only now responding to a fake claim made by the idiot troll over a week ago. But who knows..? The whole episode so far is ludicrous, and past Facebook performance suggests that what is going on here will turn out to be almost too stupid to believe.
So we are back where we started again. Our logo has been complained about by the idiot troll again, Facebook has deleted it, again, and we continue to re-post it.
Predictably enough, the trolls continued to make false allegations of copyright breach and Facebook decided to block our page from posting for 30 days yet again.
Despite the fact that we were unable to post onto the page, and despite Facebook having removed both our page image and cover, Facebook continued to complain that we were posting images in breach of copyright.
We finally received these two emails...
At the moment, the CardFax Facebook page is gone.
A couple of points are raised by this episode.
It appears that Facebook allows anyone to make an allegation of copyright infringment without asking for anything much in the way of evidence.
It also appears that Facebook acts on the allegation very quickly - within 24 hours based on our experience above.
The opportunity to make an IP counter-claim may take many days, during which time Facebook will punish the victim for posting their own content via post-bans and limiting the management of any pages or groups held by the victim.
Should the victim of the fake claim protest via an IP counter-claim about the deletion of content, Facebook can take up to a week after the counter-claim before acting to restore deleted content.
Facebook seems to require a much higher level of proof from the victim of a fake claim than was was needed from the troll making the fake claim.
And having restored the content, Facebook may continue to delete the same content for some time afterwards.
With the legitimate CardFax page out of the way, the trolls have set up a fake version...
We set about getting the fake page removed along with some other pages using our logo.
And we created another CardFax facebook page to replace the deleted page.
What happens next, do you think?
Well, there's a surprise..! (not surprised at all).
What does this show?
Well, there could be a few reasons why Facebook allows a logo which they have already accepted as being ours to be deleted again after more fake copyright claims from trolls.
Which of these do you think it might be...?
- Facebook don't bother to make a record of what they have done in regard to copyright disputes.
- Facebook makes a record, but Facebook admin staff can't be bothered to look at the record.
- Some Facebook staff are trolls themselves, and think it is funny to delete our logo.
- Some Facebook staff are friends with some trolls and will do as they are asked by the trolls.
- Facebook wants to keep their failings under wraps. Deleting content critical of FB suits them.
At this time, we think the first option is the more likely - we know that Facebook takes an amateur approach to security and privacy, and we think they have no idea what they are doing.
Working on the assumption that Facebook is full of idiots who wouldn't even notice if someone had set them on fire, we tried adding a note to our newly re-posted logos. It's possible that someone in Facebook HQ might make the effort to look before deleting the images again. The note isn't very good-natured - but we think we have a right to be a bit pissed-off with them after a month of this idiocy.